El Dorado Water and Sewer Commission Addresses Customer Service Skills
By: Brea Douglas
Updated: February 13, 2013
Three days after hearing from the city council about their lack of customer service skills, the commission met to see how they can address the issue.
One of the solutions that were mentioned was to consider a local businessman's proposal to do a comprehensive study of the water and sewer commission's customer policies, rules, employees, facilities, and sampling customers.
The study would mean that the evaluator would conduct observations and interviews to get an understanding of the root of the customer service problems.
The project would take 21 to 28 days to complete.
The commission decided to wait until next Thursday's city council meeting to decide if they want to go with the study.
